About Richmond GP Out of Hours Service

Richmond GP Out of Hours Service is operated by East Berkshire Primary Care Out of Hours Services (EBPCOOH), a non-profit Community Benefit Society who have been providing successful services to the NHS in East Berkshire for over 17 years. Richmond GP Out Of Hours Service operates during your surgery closing hours – usually between the times of 18:30 – 08:00 weekdays, and 24 hours over weekends and bank holidays.

To contact the Out of Hours Service when your surgery is closed, dial your surgery’s telephone number or 111. 

What do I do if I need medical advice and my surgery is closed?

If you or a family member has a medical condition that needs attention, which you feel cannot wait until your surgery is open and you are registered at a Richmond GP Surgery, dial 111.

What happens next?

111 will take a short patient assessment to determine the care you need. Should you require a GP out of hours appointment or advice, you will be put through to our team of dedicated GPs who will give a further assessment of your needs and clinical care.

Advice from the Doctor

In many cases, you may find the advice the doctor can offer will enable you to look after yourself or another family member at home. If necessary, they will make an appointment for you to attend the primary care centre at Teddington Memorial Hospital. The doctor can, if appropriate, arrange for a home visit to be made. Occasionally, they may refer you to the local Accident and Emergency department, or for an emergency ambulance to come to your home. Your own family doctor will be informed the following working day that you have been advised or seen by the Richmond GP Out Of Hours doctor.

Going to Our Primary Care Centre

Our Primary Care Centre is at Oak Lane Medical Centre, Twickenham. You will find a map by clicking here.

Please Note: Our primary care centre is not a walk-in centre – you must have made arrangements to be seen at the primary care centre before attending.

The doctor will give you directions if you need them. The centre has consulting rooms and is equipped in a similar way to your own doctor’s surgery. Richmond Out of Hours may be able to offer you a timed appointment. If this would be more convenient, or if transport difficulties meant you could only attend at a certain time, please explain this to the doctor. Patients are seen in order of arrival unless their medical condition is urgent.

At present, the NHS cannot take patients from home to the primary care centre or reimburse the cost of attending. Most people without a car of their own rely on family members, friends, neighbours or taxis to get to the centre.

Richmond GP Out of Hours doctors aim to ensure that vulnerable; often seriously ill patients are visited promptly. This is most likely to be possible if those who are able to agree to travel to go to the primary care centre to see a doctor.

Other Sources of Help

Your GP and Richmond GP Out of Hours Service are not the only sources of help. You can also get medical advice from NHS 111, the NHS walk in centre, your local pharmacist or at www.nhs.uk. In a life threatening emergency please ring 999 and ask for the ambulance service.