GRACE stands for “General Referral And Assessment Service.” The service is for patients who have been referred for specialist advice or care and aims to ensure they get the most appropriate treatment.




Treatment can be administered by a variety of different healthcare professionals including:


  • GPs
  • Specialists in the area of your illness at a clinic or surgery
  • Healthcare professionals based in the outpatients department of hospitals



What’s the process?


Most referrals begin with your GP. If your GP decides a referral is the best course of action for your medical condition, it will be sent to GRACE, where it will be reviewed by a doctor. They will then decide what the best course of treatment is for you.


Will I have contact with the GRACE doctor?


Yes. In the majority of cases, the GRACE doctor will request you make an appointment. This is either done by telephone or letter, where they will go through with you when and where you can be seen, along with details about what they think the best course of treatment is and how your appointment will be managed.


The GRACE doctor will require the following information from you to confirm your identity:


  • NHS Number (available from your doctor’s surgery if you don’t have it already)
  • Unique Booking Reference number (UBRN) if known
  • Date of Birth
  • GP Practice


How long does it take?


GRACE will contact you within one week of receiving the initial referral from your GP. However, please remember that there will be a short time lapse between your GP referral and GRACE receiving the information.

Sometimes, GRACE will decide that your condition is best treated by your GP, so you will be referred back. The GRACE doctor will contact your GP to discuss the decision and provide any further advice and assistance as required.


Contacting GRACE


If you have any questions about your referral or any correspondence you have received, you can call the patient helpline on 0845 071 2024.  In order to deal with your call as quickly as possible, please make sure you have the following information to hand:

  • Patient Name
  • NHS number (as above)
  • Unique Booking Reference Number (UBRN) if known
  • Password
  • Home, Mobile and Work Telephone Numbers