Thank you for sending in your comments and suggestions about the Richmond GP Out of Hours Service. We use your comments to make the service better for everyone and will always pass on your feedback to our staff.

If you’d like to comment on the service or put forward your suggestions, you can contact us in several ways:

  • Fill out a Patient Satisfaction Survey as follows:
  • Leave your comments and suggestions in our suggestion box at the Primary Care Centre
  • Fill out our consent to contact form when attending our Primary Care Centre
  • Email your comments to [email protected]

If you want to make a complaint about the service you’ve received, click here for information on our Complaints Procedure.

Here are some of the things you’ve said about us so far:

“I had reason to use this service a few days ago and found it to be really first class.  I was referred to a GP based in Teddington Memorial Hospital.  I was seen promptly and courteously and received superb service”

“Such an excellent local service thank you.” 

“Amazed this exists. Were we told by GP Surgery. Excellent facility.”

“Met by lovely receptionist – professional and friendly Lovely GP – professional and friendly too. Thank you so much!”

“Thank you very much, all dealt with swiftly and explained well.”

“An excellent service – put me at ease and was treated well by the staff.”

A very kind lady at reception advised me about your service which is right on my door step. For myself who works 09:00 – 17:30 and most weekends, this is perfect as I don’t have to miss out on work, or wait weeks for an appointment. Thank you!”

Very impressed with service, didn’t realise it existed. Doctor able to take away anxiety about illness

I called our GP Out of Hours …… We received a call within 1 hour from a Doctor. We were given an appointment at Teddington. My wife had been very poorly. We saw a lovely receptionist and she[wife] was examined by Dr Ali who advised us and prescribed. This is an amazing service. Thank you.”

“This is an invaluable service for us. Could not fault it. It has changed our life knowing our babies could be seen without having to wait 4 hours and in a waiting room full of very sick people. The GP we have dealt with here have been excellent.”

“Have used this service before and can’t believe this is NHS treatment. Better than going private.”

“Friendly, polite staff. 11/10 “

“Excellent, friendly and efficient service. Many thanks. “

“First class venue.  It was clean, bright and the receptionist was very efficient.”

“The staff were very friendly and understanding even though it was late in the night. The doctor was pro active, direct, and gave excellent follow up advice”